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Managing Cross-Cultural Differences: Staff and Workforce Resources

Center for Creative Leadership. How to Use Active Listening Skills to Coach Others
Child Welfare Information Gateway. Ten Things You Should Do to Promote Cultural Competency
Community Tool Box. Building Culturally Competent Organizations
The Empathy Project
Improving Cultural Competence: A Quick Guide for Administrators
Mindtools. Active Listening: Hear What People are Really Saying
Mindtools. Boost Your Interpersonal Skills: Building Highly Effective Working Relationships
Recommendations for Diverse Recruitment Report

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