Using Web Analytics to Improve Online Access to Archival Resources
An article that introduces Web analytics as a method that archivists can use to measure user actions, to understand some aspects of user behavior, and to initiate a program that will improve their online services.
Published in the American Archivist vol. 74, no. 1 (Spring-Summer 2011): 158-184.
University of Illinois, 2007-2011 (at least).